The customer experience
Give customers a focused place to request transport, review current and historical orders, follow available tracking, and find the invoices and delivery records shared with their business.
Shippers & brokers / Dealer & shipper customer portal
Dealer & shipper customer portal
Give your dealership and shipper customers a portal of their own. They can request transport, follow shipments and find their records while your team manages the account in Prevayl's CRM.
Native platform · Demo dataA real portal you can offer your customers
The native dealer portal gives customers their own order list, vehicle counts, shipment status, pickup schedule and tracking links. Their workspace stays separate from your office console.
Explore the customer portal ↗About this capture
Source-rendered Prevayl Demo captures of unchanged dealer dashboard, order list and CRM Dealer Portal tab, source 0087dac2, October 26 Eastern / October 27 UTC, 2026. Fictional local account and shipment data only. Customer-facing portal and provider-side CRM views remain distinct. No invite, account provisioning, new order, load-board post, payment or customer-record change was performed.
What belongs together
Keep the context with the work.
Brokerages can offer portal access to their customers. Customer users work with the records and actions available to their business; the office uses a separate operating console.
- A separate customer-facing dashboard
- Transport requests & order history
- Shipment tracking & receiving visibility
- Vehicle-list / batch intake
- Invoices, statements & damage records
- Linked portal account inside the customer profile
Inside the workspace
Your office and your customer's portal, connected
The office experience
Link the dealer account to its customer profile. The native Dealer Portal tab brings that account's transport activity, vehicles, lanes, auction sources and recent portal orders into the CRM.
Access for the right team
Plan portal users, receiving locations, shared records and enabled modules during setup. A customer portal login does not grant brokerage dispatch or company accounting access.
How it fits your day
From the first review to the next handoff.
Request the transport
Submit vehicle, pickup, destination and receiving information through the customer workspace.
Follow the shipment
Review the order status and tracking information shared with your business.
Find the records
Locate available delivery documents, damage reports, invoices and statements for the work your team requested.
Explore this workflow
Open the product. Explore the details.
Loading the pages for your operation…
Continue with your operation
Put it in your company's context.
Feature access depends on your business, role, enabled modules and provider configuration. Review the workflow and permissions during setup.