Run the dispatch desk

Start with the exception queue

• →Review pickups due today, unassigned work and slipped milestones.
• →Open the order before acting: verify dates, operability, access notes and the most recent carrier update.
• →Assign one owner and one next action to each exception. Record the next check-in time.

Cover the load

1. 1Review known carriers with relevant lane history and suitable equipment.
2. 2Compare the shortlist against documents, availability and agreed payment terms.
3. 3Confirm carrier pay and the resulting margin before committing.
4. 4Record the assignment and give the carrier complete pickup and delivery instructions.

Follow pickup through delivery

1. 1Check the next milestone and receiving window on the order.
2. 2Record meaningful updates in the shipment conversation so another dispatcher can continue the work.
3. 3When a delay occurs, capture what changed, the new plan and who was informed.
4. 4Inspect pickup and delivery photos, signatures and eBOL records.
5. 5Hand the order to accounting with the documents and terms needed for billing.

Troubleshooting the handoff

• →Listed but not booked: inspect the fulfillment status and carrier acceptance separately.
• →Delivered but documents missing: request the outstanding paperwork; the status alone is not proof that the file is complete.
• →PIN-protected upload blocked: inspect the handoff state and request details before treating it as a general permissions problem.